Things to know about our unique setup

 Our hydrotherapy pool is open air (not enclosed, so bring a jacket in winter!) and is located at our residential home in Marsden Valley. We have worked with Nelson City Council (NCC) to ensure we obtained the necessary Resource Consent to operate as a Home Occupation in this beautiful environment. To help make you and your pet’s visit more enjoyable, and keep our neighbours and NCC happy, we have a few guidelines we ask you to follow and respect:

• For the safety of your dog and others, all dogs must be kept on lead upon arrival and departure. All retractable leads must be kept short and locked. 
• You are required to stay with your dog for the full length of your session. One session, one dog, one owner
• Parking is provided onsite for you to use. We ask that you do not park on Elderberry Lane. However you are more than welcome to park on Sanctuary Drive or Quail Rise and walk to us.
• We are at the end of a shared driveway. Please drive slowly and be mindful of our neighbours needs.
• Please arrive on time for your appointment, but no more than 5 minutes early. This is to ensure we have no more than one client dog on the premises at one time.
• Please ensure that your dog is clean, and any excess fur is removed. This enables us to maintain our water quality for the betterment of all our clients and us. 
• No dirty or muddy footwear is to be worn within the pool area.
• Please make sure your dog does not bark continuously and/or excessively out of respect of our neighbours.  

 The following Terms and Conditions are for everyone's safety. 

1. All dogs must have proof of current general vaccine (Parvovirus, Distemper, Hepatitis, Adenovirus 2 and Para influenza) and Canine Cough (also called Bordetella or KC). 
2. Water activities such as hydrotherapy and swimming can aggravate certain existing health conditions; these include but are not limited to - cardiac and respiratory disorders, kidney and liver disorders, some cancers, uncontrolled epilepsy, diabetes, excessive obesity. You as the owner are ultimately responsible for determining whether the services provided by MaxieMim Performance are appropriate for your dog(s) and therefore responsible for any risk posed by these or any undisclosed medical conditions.
3. MaxieMim Performance reserves the right to request acknowledgement via email from your regular Veterinarian, Specialist or Physiotherapist before accepting a dog as a client.
4. Whilst every care is taken of the dogs undergoing water activities and in the maintenance of the water & equipment, all dogs enter the facility entirely at their owner's risk.
5. Dogs with infectious or contagious conditions, such as ear, eye or skin infections, gastric upsets, incontinence, open/infected wounds & incisions, kennel cough etc will not be accepted. Owners are advised to cancel all appointments with at least 24 hours’ notice until the condition is clear.
6. Bitches in season will not be able to attend sessions until their season has finished.
7. MaxieMim Performance reserves the right to refuse entry to the facility, to any dog that is deemed unsuitable for water based activates.
8. MaxieMim Performance believes that all dogs are entitled to participate in water based activates however for our own safety we may not be able to provide hands on support with extremely reactive/aggressive or very large dogs.
9. All dogs participating in any water activities with MaxieMim Performance are required to wear the provided safety equipment eg collar and lifejacket or collar and harness.
10. Owners are advised not to feed their dog for at least 2 hours before or after an appointment and to ensure that the dog has emptied its bowels before arriving. A surcharge of $80.00 will be made for dogs that defecate in the pool. (As we must close for the remainder of the day to remove it and sanitize.) There are several dog walking areas in Marsden Valley you can utilize on your way to your appointment.
11. For the safety of you and your dog, all dogs must be on a lead when exiting and entering your vehicle and remain on lead until they enter the pool area. Only one dog to be in the pool area at a time, unless by prior arrangement.
12. Dogs can bark when happy and excited. However we can't accommodate excessive barking. If your dog gets over stimulated and barks uncontrollably while on site, the session will need to be stopped immediately, and your dog will need to be removed from the property. Your session fee will not be refunded.
13. Parking is provided onsite for you to use. 
14. We ask that you do not arrive too early for your session. This is to avoid you and your dog connecting with another dog on site. This is for hygiene, safety, and avoid barking. A sign will be placed clearly in our driveway when another client is on site. 
15. All photographs, and/or videos, taken of your dog(s) during their sessions are the property of MaxieMim Performance and can be used by us in printed matter, internet sites, or other promotional or advertising capacities. 
16. Session fee will be charged in full if an appointment is missed or cancelled, without 24 hours’ notice.

If your dog is recovering from surgery or any other veterinary procedure, all diagnosis and treatment must be recommended, approved, and monitored by a veterinarian. Any consultation provided by MaxieMim Performance, is intended solely to review the veterinary recommendations. The highest of care and consideration for you and your dogs safety while you are in our environment however MaxieMim Performance and it's owners, staff and helpers take no responsible for any injuries endured resulting from the use of the facilities. 

Dirty Dog Fee: $10

Code Brown Fee: $80

Total No Show: 1st time is 50% of appointment cost, 2nd time is 100% of appointment cost and all future appointments must be paid in advance.

To avoid being charged a Total No Show fee, you are required to notify us to cancel your session via text or voice message 24hrs prior to the start of the session. This is to allow us time rebooked the appointment slot with someone on our waiting list.

All prices include GST

MaxieMim Performance (“we”, “our”, “us”) respects your privacy and complies with the New Zealand Privacy Act 2020. This section explains how we handle personal information.

1. Information we collect

• Your contact details (name, address, phone, email).
• Information about your dog(s) (name, age, breed, medical history, vet details).
• Session notes, booking history, and payment information.

2. Why we collect it

We collect this information to:

• Provide safe hydrotherapy services for your dog.
• Communicate with you regarding bookings and your dog’s progress.
• Comply with health, safety, and record-keeping obligations.
• Manage billing and payments.

3. How we store it

• Information is stored securely in password-protected systems and/or locked files, accessible only to authorised staff.

4. Who we share it with

We do not sell or trade your information. We may share information:

• With your veterinarian, but only with your consent.
• Your insurance company, but only with your consent.
•  If required by law.

5. Retention

We retain records only as long as required:

• Financial records: 7 years (IRD requirement).
• Client and session notes: for as long as you are a client, or as needed to meet health and safety obligations.

6. Your rights

You may request access to, and correction of, your personal information at any time.

7. Contact us

MaxieMim Performance
k9swim@maxiemim.nz
022 327 1788
www.maxiemim.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.